Return & Exchange policy

Please refer to our FAQ page at first for more information about our products and service.

Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:
 
For Returns:

Returns can be sent back within 15 days upon receipt, all returned items must never been used and in new condition. All return packages must be insured, your payment minus original shipping charges will be fully posted to the original funding sources with 5-7 days once we received the returns. Buyers are always responsible for the shipping charges to return.

For Exchanges:

We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 15 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges to return.  

Important Notice:

1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.

2. Please contact our customer service first to obtain the return address.

3. Please fill out and include the return form that we sent with the items in the return package.

4. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensate.

5. We suggest USPS Globe Priority Mail or Express service as shipping method.

Return form can also be printed and filed:

Invoice #_______________ Your Email/Phone #_______________/_______________